Tuesday, March 28, 2017
 

 

 

 
 

 Campus Store Protection Plan Program

FAQs

 
   

How do students register the cards?

The students simply turn their cards over to find registration instructions. After revealing their registration number on the bottom of the card, they will go to www.safeware.com/college and fill in the necessary information. (You may also choose to register the students’ cards right in the store at the time of purchase.)

 

What is the limit of liability?

The limit of liability is equal to the retail price of the product.

 

Is there any deductible associated with the Safeware Protection Plan?

No. Your customer will not experience any additional “out of pocket” expenses.

 

What does the student do in order to get their computer repaired?

If your campus has the ability to perform repairs, the student can simply bring their computer to your store or technology center.

If your campus does not have service capabilities, the student will contact Safeware via our toll free number.  Safeware agents will process the service request and either find a local service facility for them or send a box for the student to ship their broken computer to one of our service center depots.

 

What happens if the student needs to have their computer repaired while they are not at school, e.g., summer breaks, fall breaks, or holidays?

Regardless of where the student is located, they should call Safeware and our agents will process the service request. Safeware will either find a local service facility for them or send a box for the student to ship their broken computer to one of our service center depots.

 

Can a student buy a Plan after they’ve already purchased a computer?

Yes. A student can purchase a Safeware Plan after they buy a computer. They have to first bring their computer to the store to confirm the date of purchase and that it is in good working condition. The Start Date of the Safeware Plan goes back to the date the computer was purchased.

 

Is the coverage transferable?

Yes. When selling their computer, the student just calls Safeware at our 800 number to transfer coverage.

 

What is the key to being successful with this program?

The key to being successful with this program is a straight forward approach:

 

  • Offer and inform every customer (students AND parents) that your store sells a 4-year service plan on their computer/technology equipment.
  • Explain to the customer what they’re getting and NOT getting with the manufacturer’s warranty. Then tell them everything they receive with a Safeware Plan.
  • Choose 2 or 3 features that you think are the most beneficial and notify every customer what those are and why you believe in their benefit.
  • Recommend the coverage to every customer that comes into your store.

 

 
     
 
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